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Frequently Asked Questions

Find answers to common questions about our charity raffle draws

General Questions

Draw List Lotto is an AGCO-licensed charity raffle operated in Ontario, Canada. We conduct legitimate, transparent raffle draws where all net proceeds support local charitable organizations and community initiatives. Our primary goal is fundraising for worthy causes, with the raffle serving as an engaging way for the community to contribute while having the chance to win prizes.

Yes, absolutely. Draw List Lotto operates under a valid license issued by the Alcohol and Gaming Commission of Ontario (AGCO). Our license number is RAF1403223, valid from 2025-09-06 to 2026-02-06. We comply with all Ontario gaming regulations and are subject to regular audits and oversight.

To participate, you must be:

  • At least 18 years of age
  • A legal resident of Ontario, Canada
  • Not an employee, director, or immediate family member of Draw List Lotto

Valid government-issued identification may be required for verification purposes, particularly when claiming prizes.

All proceeds from ticket sales, after deducting prize costs and minimal administrative expenses, are donated to registered charitable organizations in Ontario. We support:

  • Local food banks and meal programs
  • Youth education and mentorship initiatives
  • Senior care and wellness programs
  • Emergency relief and disaster recovery
  • Community health services
  • Environmental conservation projects

Financial records are maintained transparently and are available for review upon request.

Ticket Purchase Questions

Tickets are available through authorized sellers and official channels designated by Draw List Lotto. You can purchase tickets:

  • From authorized retail locations (check our website for current list)
  • Through official community representatives
  • At special events and fundraising activities

Always ensure you're purchasing from an authorized seller. We will never sell tickets through unsolicited phone calls or emails.

Ticket prices vary depending on the specific raffle draw. Typical pricing ranges from $5 to $25 per ticket. Bundle packages may be available offering better value. All pricing information is clearly displayed at the point of purchase and on our website for each draw.

Purchase limits may be imposed to ensure fair and equitable participation. Limits vary by draw and will be clearly communicated at the time of purchase. These limits help ensure that everyone has a fair chance to participate and win.

All ticket sales are final. Refunds are not provided except as required by law or in the event of draw cancellation. Since the proceeds go to charity, your ticket purchase is essentially a charitable donation with the added benefit of a chance to win prizes.

Unfortunately, lost, stolen, or damaged tickets cannot be replaced. The physical ticket is required to claim any prizes. We recommend keeping your tickets in a safe place and taking a photo of them for your records. Photocopies or digital images cannot be used to claim prizes, but they can help verify your purchase if needed.

Draw & Winners Questions

Draw dates, times, and locations are announced in advance on our website and through official communications. All draws take place in public venues with independent witnesses present to ensure transparency and fairness. Community members are often invited to observe the draw process.

Winners are selected using a certified random number generator or mechanical draw system approved by AGCO. The process is overseen by independent witnesses or auditors to ensure complete fairness. Every valid ticket has an equal chance of winning, and the process is designed to be completely impartial and verifiable.

The draw will proceed as scheduled even if all tickets are not sold. All valid tickets purchased before the draw closing time will be entered into the draw. This policy ensures that participants can rely on the scheduled draw date and that charitable proceeds can be distributed in a timely manner.

Winners are notified through multiple channels:

  • Direct contact via phone or email using the information provided at ticket purchase
  • Winners' names and cities posted on our website within 24 hours of the draw
  • Announcements on our official social media channels
  • Email notifications to newsletter subscribers

It's important to provide accurate contact information when purchasing tickets and to check our website after draw dates.

Winners must respond to our initial notification within 30 days. After responding, you'll have additional time to complete the prize claim process, including identity verification and any required documentation. Unclaimed prizes may be forfeited and either donated to charity or redistributed in a subsequent draw.

To claim your prize, you will need:

  • Your original winning ticket (photocopies are not accepted)
  • Valid government-issued photo identification (driver's license, passport, etc.)
  • Completed winner's affidavit and liability release forms
  • Proof of eligibility (age and residency)

Winners may also be asked to participate in promotional activities such as photographs or testimonials.

In Canada, lottery and raffle winnings are generally not taxable. However, you are responsible for understanding and complying with any applicable tax obligations. For large prizes or prizes consisting of assets that generate income, we recommend consulting with a tax professional. Draw List Lotto does not provide tax advice.

Other Questions

Legitimate indicators of Draw List Lotto's authenticity include:

  • Valid AGCO license number (verifiable with AGCO directly)
  • Transparent operations with public draws
  • Clear charitable purpose and beneficiary organizations
  • Professional website and official communications
  • We never ask for money to claim prizes
  • All contact comes through official channels only

If you receive suspicious communications claiming to be from Draw List Lotto, contact us directly through our official website to verify.

We take data protection seriously and comply with PIPEDA (Personal Information Protection and Electronic Documents Act) and all applicable Canadian privacy laws. Your information is:

  • Stored securely with appropriate technical safeguards
  • Used only for raffle administration and prize fulfillment
  • Never sold or shared with third parties for marketing purposes
  • Retained only as long as necessary or required by regulation

For complete details, please review our Privacy Policy.

We encourage responsible participation. If you or someone you know may have a gambling problem, help is available:

  • ConnexOntario: 1-866-531-2600 (24/7 helpline)
  • Problem Gambling Institute of Ontario: problemgambling.ca
  • Gamblers Anonymous: gamblersanonymous.org

Visit our Responsible Gaming page for more resources and support information.

You can reach us through:

  • Email: info@drawlistlotto.com (general inquiries)
  • Email: winners@drawlistlotto.com (prize claims)
  • Email: privacy@drawlistlotto.com (privacy concerns)
  • Phone: 1-800-DRAW-WIN (business hours)

We aim to respond to all inquiries within 2-3 business days.

Still Have Questions?

Can't find the answer you're looking for? Contact our support team for assistance.

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